FAQ'S, Terms& Privacy
Frequently Asked Questions.
Q: Can I pay by credit card?
A: Yes, either online via PayPal or over the phone.
Q: Can I speak to a Sales Assistant for advice on my purchase?
A: Yes! Monday - Saturday 9am - 5pm, we are a small family business here to help.
Q: Can I place my order over the phone?
A: Yes! Our Sales Line is open Monday - Saturday.
Q: How can I pay for my order?
A: We are pleased to accept all credit/debit cards and we may accept payment by Cheque. Only cheques drawn on any bank within the UK. Please allow 7 working days for cheques to clear.
Q: How quickly will my order be sent?
A: We will make every effort to send items within the time stated usually less than 7 days. In the unlikely event of an item being out of stock or delayed, we will notify you immediately to ensure that our revised delivery date is acceptable.
All goods will be delivered to your door by carrier service where a signature will be required. If a delivery is made whilst you are out a card will be left giving details of a local collection point for the goods to be collected by yourself or a number to call to rearrange the delivery of your goods. We are not liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
Q: How do I make a return?
A: We are sure that you will be delighted with your purchases. However, if your order is faulty and you wish to return an item, please inform us by e-mail or phone within seven days of receipt.
We advise that you send your package by recorded delivery as we can not be held responsible for any items lost or damaged during return to us.
The cost of return will be borne by the customer unless the item is deemed to be faulty by ourselves. We cannot refund products without the original packaging or products that have been altered in any way.
Q: Can I have my order delivered to a different address?
A: Yes! Just let us know at the time of ordering.
We adhere strictly to the requirements of the UK Data Protection Act 1998.
We collect personal information about you, such as your name, address, phone number and e-mail address in order to process your order. We do not release personal information to other traders or third parties, except to process your order or if your consent is given.
Conditions of Use
These terms and conditions regulate the business relationship between you and us. By using us in any way, or by buying from us, you agree to be bound by them.
No person under the age of 16 years may purchase goods.
We may change these terms from time to time. The terms that apply to you are those posted here, on the day you order Goods. “Goods” refers to any goods we offer for sale on Our Web Site. “Our Web Site” “we” “us” means. “Price” means the price of the Goods plus any delivery charge. “Order” means any order made by you for the supply of Goods by us. “You and yours” means the person who buys or agrees to buy Goods from us.
All information given is current at the time it was posted but may be subject to change, without notice.
Goods advertised are subject to availability.
All descriptions, weights and sizes of Goods are those of the original manufacturers and you may not rely on their accuracy. Accordingly, any such description shall not form part of this agreement.